Contact

We are here to help with any questions regarding our products, orders, shipping, returns, refunds or the use of our website. Write to us: we read every message and reply by email.

Company details

Company / legal name: TF COMMERCE LLC
Legal form: Limited Liability Company (LLC), registered in Wyoming, United States
Business address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Business contact number: +1 631 407 9873
Business email: contact@thepourcircle.com

The Pour Circle is the trade name under which TF COMMERCE LLC operates this online store.

Email

contact@thepourcircle.com

The Pour Circle provides customer support by email. This is the quickest way to reach the team that handles orders, shipping and returns.

Please send only one email for each request whenever possible. Sending several emails about the same issue may delay the review of your request.

Phone

+1 631 407 9873

Customer service hours

Monday to Friday, 9 a.m. to 5 p.m. ET.

How can we help?

You may contact our customer service team regarding:

Questions about our products;
Assistance before placing an order;
Order status and tracking;
Shipping and delivery;
Incorrect delivery information;
Damaged, defective or incorrect products;
Returns and refunds;
Payment questions; and
General website enquiries.

To speed up your request

When contacting us about an existing order, please always include:

Your full name (the first and last name used for the purchase);
Your order number (shown in your order confirmation email);
The email address used during checkout;
A clear description of your request; and
Photographs or videos where relevant (for a damaged or defective product, photos of the product and the packaging).

Providing complete information will help us review and respond to your request more efficiently.

Order support

For questions about an existing order, write to contact@thepourcircle.com and include your order number in the subject line or message. For example:

Subject: Order Support — Order #[ORDER NUMBER]

Returns and refunds

Before returning a product, you must contact The Pour Circle and wait for the official return instructions and return address. The address above is our registered business address and is not a return address. Do not send a return to the original sender's address unless our customer service team specifically instructs you to do so.

For return or refund requests, write to contact@thepourcircle.com with the following subject line:

Subject: Return Request — Order #[ORDER NUMBER]

Please note that return shipping costs for change-of-mind returns are the customer's responsibility, except where otherwise required by applicable law. See our Refund Policy for details.

Shipping and delivery

For questions regarding shipping, tracking, delivery delays or an incorrect shipping address, write to contact@thepourcircle.com. Please contact us as soon as possible if you notice an error in your shipping information. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.